Dispatch Times for Items In Stock

Goods that are in stock are normally dispatched within 24 hours.

Dispatch Times for Items Out of Stock

If there are any items you have ordered that are out of stock, we automatically place the items on back-order for you. This will usually mean a delay of one to two weeks in shipping your order, but you should allow 28 days for dispatch. We will not normally contact you unless we believe your order is going to be delayed more than 28 days.

 

If you contact customer services, they can inform you of whether a particular item is in stock, but, unfortunately, until you actually place the order, there is always the possibility that stock levels may change.

You can normally cancel an order before dispatch, if it is taking too long. Please see  Cancellations

Talk to us!

If you need goods in a hurry, it is always a good idea to let us know. Often we can pull a few strings to get an order out to you a little faster, but we need to know that you need it in a hurry. Please contact Customer Services who will be able to help.

Special Order Items

Some exclusive goods are manufactured to order and can take a very long time. If we know of a lengthy delay, we will inform you immediately.

Delays and Discontinued Items

Goods sourced outside the UK can suffer random unforeseen supply problems and can be delayed considerably. From time to time, items can suddenly cease manufacture without warning. Further, it can be many months before we hear news about a particular product. This is particularly so with Alchemy Gothic, who make superb goods, but because everything is handmade, they are invariably very slow indeed. We will pursue your order relentlessly and we will wait as long as there is hope, but if you no longer want to wait, simply contact Customer Services to cancel your back-order.

 

Because of the very nature of the goods we sell, delays happen that our beyond our control. Although we will do our best, we can not guarantee that we will be able to supply your goods within a specified time and, occasionally, we may not be able to supply them at all, should the manufacturer suddenly cease manufacture, or the suppliers suddenly decide to no longer supply the product. Should we be unable to supply your order, or part of your order, we will of course immediately refund you for the items not supplied, but we can not be held responsible for any loss due to their non supply. We do apologise for this, but these circumstances are beyond our control.